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Questions? We're Here to Help.

OtterWorks USA provides DIY plans, matching hardware kits and selected specialty parts for Jack's Backyard designs.
If you purchased a plan, kit or product from OtterWorks USA, please contact us here with any questions about your order, download, shipment or product. Keeping OtterWorks USA purchases and customer service together helps us maintain your order history and provide the right information when you need assistance.
​Jack's Backyard is the source for Jack's project designs, building information and inspiration, while purchases made through OtterWorks USA are supported directly through OtterWorks USA.

For our First Responders and Military Personnel, OtterWorks offers a 5% off coupon. Please email proof of your service to [email protected] to receive your coupon code.  Thank you for your service!

EMAIL ADDRESS

[email protected]

TELEPHONE NUMBER

979-733-2469

Office Hours

Tuesday-Thursday 9AM-3PM Central

​All calls or e-mails received after 3PM Thursday will be returned in the order they were received the following Tuesday after 9AM.

Address

PO Box 968
​Columbus, TX 78934

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Refund/Return Policy

When returning a undamaged physical item back to us for a refund within 30 days of purchase, you will incur a 25% restocking fee and be required to email us the tracking number of the package to verify shipment once you have mailed the item to PO BOX 968, Columbus, TX 78934. Once we receive your item, and verify that all of the contents are present and undamaged, we will issue a refund minus the 25% restocking fee to the card you used at the time of purchase. 

Click Here For Frequently Asked Questions, ​and Product Availability