Contact UsOtterWorks USA is your connection to quality products for our world. We like to provide a high level of customer service and a commitment to quality and craftsmanship. All wood products, with the exception of play equipment parts and accessories, are handmade by craftsman.
Each item is custom built per order and due to demand, may take days or weeks to ship to you. As a result, we suggest that you place your orders sooner, rather than later. Please call for the latest information on waiting times and shipping costs. For our First Responders and Military Personnel, OtterWorks offers a 5% off coupon. Please email proof of your service to Vaughn@OtterWorksUSA.com to receive your coupon code. Thank you for your service!
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EMAIL ADDRESSvaughn@otterworksusa.com
TELEPHONE NUMBER979-733-2469
Office HoursTuesday-Friday 9AM-5PM Central
All calls or e-mails received after 5PM Friday will be returned in the order they were received the following Tuesday after 9AM. AddressPO Box 968
Columbus, TX 78934 |
Refund/Return Policy
When returning a undamaged physical item back to us for a refund within 30 days of purchase, you will incur a 25% restocking fee and be required to email us the tracking number of the package to verify shipment once you have mailed the item to PO BOX 968, Columbus, TX 78934. Once we receive your item, and verify that all of the contents are present and undamaged, we will issue a refund minus the 25% restocking fee to the card you used at the time of purchase.