We are able to supply fastener kits for all of our DIY plans. This means you can still build your fort, swings, climbing walls using our fastener packs. And we are still able to provide canopy tops at this time, however canopy tops might be shipped separately a few days later.
Otter’s Workshop is committed to providing the best playset accessories we can find and we pride ourselves on getting those items to you in a timely fashion so you can build your family playset before your kids start to play on you. Unfortunately, some the manufacturers we work with are having issues with their staff and supply chain. This means you can still order, but you should expect a delay of 5-6 weeks for swing hangers, swings, slides, etc. We can fulfill all orders over time. If you have questions regarding availability, feel free to contact us before ordering. We apologize for this inconvenience and hope that you still order our fastener kits and get your build on.
All Fastener Kits, Rock Wall Kit, Sandbox Covers and Canopy Tops are available UPDATE: Any orders will ship within 2-3 business days from the date of purchase
Frequently Asked Question's
Q. Why am I having trouble downloading my plans? A. Downloading on a mobile device has shown to be problematic - Please load plans onto a desktop/laptop computer
Q. Do you offer a Wood Roof in your plans? A. No, at this time we do not have a wood roof option to our plans
Q. What kits and accessories are available to order right now? A. All Fastener Kits, Rock Wall Kit, Sandbox Covers and Canopy Tops are available right now
Q. If I place my order today, how soon will I get it? A. Most orders will ship within 2-3 business days from the date of purchase. Wood products have varied delivery times.
Q. If I want to return a physical item, how do I do that? A. When returning a undamaged physical item back to us for a refund within 30 days of purchase, you will incur a 25% restocking fee and be required to email us the tracking number of the package to verify shipment once you have mailed the item to PO BOX 968, Columbus, TX 78934. Once we receive your item, and verify that all of the contents are present and undamaged, we will issue a refund minus the 25% restocking fee to the card you used at the time of purchase.